Refund policy
We want you to love what you ordered! If you're not completely satisfied with your purchase, we're here to help. Please read our return policy below:
Eligibility for Returns
You have 30 days from the date of delivery to return your items. To be eligible for a return, the product must be in its original condition, unused, and in the same packaging it was received in.
Non-Returnable Items
Some items are not eligible for return, including:
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Gift cards
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Downloadable software products
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Personalized or custom items
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Items marked as final sale
How to Return an Item
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Contact Us: Please email us at [contact email] with your order number and the reason for the return.
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Return Instructions: We will provide you with return instructions and a return shipping label (if applicable).
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Pack Your Item: Securely pack the item in its original packaging (if possible), along with your proof of purchase.
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Ship It Back: Once you receive your return label, simply drop off the package at the designated shipping carrier.
Return Shipping Costs
If the return is due to a mistake on our part (e.g., wrong item, defective product), we will cover the return shipping cost. Otherwise, the customer is responsible for return shipping fees.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–7 business days.
Exchanges
If you would like to exchange an item, please contact us at [contact email] to arrange the exchange. Depending on the availability of the product, we may offer a replacement or a store credit.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 7 days of receiving the product. We will either issue a refund or send you a replacement, depending on your preference and product availability.
Late Returns
If 30 days have passed since your purchase, we unfortunately can’t offer a refund or exchange.